ResaleIntake Service Agreement

ResaleIntake is software we run for you. You are buying the right to use it while you pay for it — you are not buying the software itself, and nothing here transfers ownership of it to you.

We may improve, change or reorganise the product over time. We will not remove something you are actively paying for without telling you first.

Use it to run your own resale business — buying from sellers, paying them, pricing, selling, and everything else the product is built to do, for as many of your own shops as your plan covers.

Let your staff use it as part of their job at your shop.

You may not copy, duplicate, clone or recreate the product or any part of it, whether by hand, by screenshotting it, by exporting it, or with the help of any tool.

You may not take it apart to find out how it works — no reverse-engineering, decompiling, or attempting to derive the source code or the underlying design.

You may not use it, or anything you learn from it, to build or help anybody else build a product that competes with it.

You may not resell it, sublicense it, rent it out, run it as a service for anyone else, or share your access with a business that is not yours.

You may not use it for anything other than running your own business — no scraping it, no bulk-extracting the catalogues or price data for use elsewhere, and no automated access beyond what the product itself offers you.

You may not remove or obscure our name or notices from anything the product produces.

The information you put in — your sellers, your customers, your stock, your sales — belongs to you. We hold it to run the service for you, and you can take a copy of it out at any time.

We use it to provide and improve the service, and we handle personal information as set out in our privacy policy. We do not sell it.

You are responsible for having the right to hold the personal information you put in, and for telling your own sellers and customers what you do with it.

You are responsible for what happens under your logins, including anything your staff do with them. Keep manager PINs and passwords private.

Tell us promptly if you think somebody has got into your account who should not have.

Your plan may include a set number of staff logins. Going beyond it is a billing conversation, not a lockout — nobody already working is ever signed out.

Plans are billed monthly in advance. Add-ons and extra shops appear on the same invoice.

There is no free trial — your first month is charged when you sign up. If ResaleIntake is not right for your shop, tell us within 30 days of that first payment and we will refund it. Refunds are issued by hand, not automatically, so you do have to tell us.

If a payment fails we will tell you and give you a chance to fix it before anything stops working.

You can cancel at any time. You keep access until the end of the period you have paid for, and we do not bill you again after that.

You can stop using the service whenever you like. We can end this agreement if you break the rules in section 3, or do not pay — and other than for section 3, we will tell you and give you a reasonable chance to put it right first.

When it ends, you can export your data. We keep it for a period afterwards in case you come back, and then delete it.

Section 3, section 4 and section 8 carry on applying after this agreement ends.

We work hard to keep the service running and accurate, but it is provided as it is, without warranties beyond those the law does not let us exclude.

The product is a tool. It does not give you tax, legal, employment or accounting advice, and the numbers it produces are yours to check — you remain responsible for what you charge, what you pay, what you report and what you tell your sellers.

Neither of us is liable to the other for indirect or consequential losses. Our total liability in any twelve-month period is limited to what you paid us in that period.

If we change these terms in a way that matters, we will ask you to accept the new version before you carry on using the service.